Please check out the Refund and Replacement policy below for the orders purchased from the authorized resellers.

(If you purchased the ElinkSmart products from other sellers not listed above, please contact your seller for help).

For the customer support, please contact esmartcam@outlook.com or contact support in the eSmartcam APP. 

Since Amazon is our main online sales channel, all returns and replacements are strictly following the Amazon guidelines.

30-Days Money-Back Guarantee for Any Reason

Within 30 days after the date of purchase, you can return your undamaged ElinkSmart product or package to receive a full refund for ANY reason. Please contact Amazon customer support for the help with the return.

Replacement Warranty

For all products, we have 365-day warranty protect. Please contact our support team at esmartcam@outlook.com for a replacement. 

Limitations On Warranty

Currently, we can not issue the replacements for the free gifts, heavy discounted products, free samples. Any item which is no longer in the 365-day warranty protect is not eligible for a replacement.